Case Studies



Federal Government Department

This Federal Government Department needed help gaining efficiencies in the areas of cost, environmental impacts and end user productivity. From a fleet management perspective the stakeholders at the Department were concerned about complications that arose from a lack of standards and policies regarding the procurement and on-going service and supply arrangements for their fleets.

In this Department the Facilities Branch was responsible for the procurement of both fax machines and photocopying equipment, while the IT Branch was responsible for the procurement and support (Helpdesk tickets) of all printers, both networked and stand-alone. The IT Branch was also concerned about Data Security policies.

Further complicating the issue was the fact that end users had over the years purchased an abundance of small inkjet printers for their desktops to the point where there were two people for each device in the fleet.

A number of hardware vendors had made recommendations that were in conflict with each other and it was confusing to the client in terms of how
to proceed.

IPMG was then engaged because of our expertise in the field and our complete independence from hardware vendors. An initial Pilot Study was conducted to gain some insight into the present state of the fleets. It became clear from the Pilot Study that the potential for gains in cost, environmental impacts and productivity were quite significant so the client then engaged IPMG to conduct an enterprise wide print strategy.

After the IPMG Assessment and Design Stages were completed IPMG was able to determine savings in the 40% range reduce hydro consumption by 50% and reduce landfill impacts by 80%. From a change management perspective end users were consulted regarding their printing needs and IPMG staff took the time to help solve their issues with suggestions of new technologies, therefore the end users bought into the strategy.

IPMG provided a complete set of technical requirements for each work group, educated stakeholders on the procurement vehicles available to them and provided a set of instructions (remove, leave, redeploy, change etc...) for IT staff to use for each and every device in the fleet. IPMG also met with stakeholders to draft best practice policies that ensure the fleets of devices remain in the optimal state. This client continues to implement the IPMG strategy and is reaping the benefits on an on-going basis. IPMG has arranged to monitor the performance of the fleet on an annual basis to ensure maximum efficiencies are being met. Return on investment for this client was less than four months.

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